These General Contracting Conditions regulate the purchase conditions of the different products offered on our website: www.lagachona.com,
owned by VELLSAM MATERIAS BIOACTIVAS SL Spanish company, with NIF B04333340 and located at Ctra. N-340, KM 477 BAJO (KM. 477), 04200, Tabernas, Almería.
VELLSAM reserves the right to modify these conditions at any time and without prior notice. The conditions will always be accessible from this website, so that the user can consult or print them at any time. The use of the web attributes the condition of user to whoever does it and implies the acceptance of all the conditions included in this text
Terms and Conditions for the purchase
These conditions apply to the purchase of any product through this website and to the use of any information, documents, graphics, functionality and / or other services on the website.
2. Making purchases on the Web
2.1 How to order
The user must admit cookies and pop-up windows, thus being able to make full and proper use of the web. The process to be able to place an order through the web would be: 1- Locate the products section.
2- Choose the product and the quantity.
3- Add the selected products to the shopping cart.
4- Review all the elements of the selected purchase
5- Select the payment method
6- Fill in all the information on the form to request The User must have an email address to be able to place orders correctly. The User must configure their browser to allow cookies and pop-ups, thus being able to make full and proper use of the Web.
2.2 Right not to accept orders
VELLSAM reserves the right to reject any order or cancel any purchase, whatever the reason. VELLSAM also reserves the right to cancel any purchase, without being responsible or having to respond for any damage or expense, in the following situations:
The product that the User intends to purchase is not available or there is no stock of the product (in which case the amount of the purchase made will be refunded)
The billing information provided by the User is not correct or cannot be verified
The order placed by the User is indicated by Vellsam’s security systems as an abnormal or likely to be fraudulent order;
VELLSAM detects that there is an error in the price offered;
VELLSAM cannot, for reasons beyond its control, deliver the products purchased by the User at the address provided by the User.
VELLSAM will not make changes to limited edition or custom sporting event products. If the return can be made, by the User to VELLSAM under the conditions indicated above.
It is possible that the products sent by VELLSAM may differ from the photographs that appear on the files of the products that the user purchases. If this is the case, you can contact us directly at firstname.lastname@example.org or through our website in the “contact” section or in our customer service chat.
2.3 Data verification
When the User sends an order through the Web, VELLSAM may carry out some checks before processing it. This type of verification may consist of: verifying the user’s address and verifying whether there is fraud in the purchase requested by the User
3. Price / Payment
3.1 Payment methods
The User will be able to see the forms of payment available to place orders through the web once they go to the cart and go to place the order they want to place.
VELLSAM does not accept forms of payment other than those that appear in the “payment method” section of the website, as the systems are not designed to process other payment methods.
3.2 Payment processing
Payments can only be processed if the billing information can be verified. If the User uses the credit / debit card payment method, the financial entity will discount the purchase amount as soon as the POS authorizes the operation.
3.3 Ownership clause
VELLSAM retains ownership of the products until it has received full payment for all of them and they have been delivered to the User.
3.4 Prices and currency
The prices of the products indicated on the Web are in euros and include the taxes to which they are subject in the European Union. The shipping rates will have a fixed amount for the entire Peninsula and will be calculated in the case of another area depending on the area.
3.5 Total amount
The total amount that appears on the “Your order” screen includes taxes and shipping costs. When the user makes the payment by credit / debit card or Paypal, the total amount of the order will be reflected in the statement of your account.
3.6 Price changes
The prices of the products that appear on the Web may be subject to variations. VELLSAM reserves the right to change prices without prior notice. In accordance with clause 3.7 below, the prices indicated at the time of purchase are the valid prices for that purchase.
3.7 Errors in prices
The User must bear in mind that although VELLSAM has made the Web with care and caution, due to errors that are beyond its control, the price information that appears on the Web may contain errors. VELLSAM is not obliged to maintain its offers and reserves the right to cancel purchase orders in the event of an error in the pricing information.
4. Order security
The entity in charge of processing payments made to VELLSAM through the Web applies the SSL security protocol (secure connection layers), one of the most powerful encryption platforms currently available. The credit card data used by the User will be encrypted at the moment they are provided and until the transaction has been processed. VELLSAM will not store this information on any server. Despite the use of security programs with encryption, nowadays the security of information or payments transmitted over the Internet or by email cannot be guaranteed. VELLSAM will not be responsible for damages derived from the use of electronic communication media, including, but not limited to, damages derived from a failure or delay in the sending of electronic communications, interception or manipulation of electronic communications by third parties or through computer programs used for the transmission of electronic communications or viruses.
5. Transportation and delivery
5.1 Delivery: where and when
VELLSAM delivers its products from Monday to Friday. VELLSAM may only process orders destined for addresses that are located in any of the countries in which the transport agency contracted by VELLSAM has a service.
5.2 Delivery times
The delivery time consists of the sum of the order preparation time and the transit time of the shipment through the Transport Agency. The estimated times for the preparation of orders are 24 hours depending on the reception hours of the same in VELLSAM systems. To the preparation time must be added the time that the Transport Agency needs to make the delivery to the address indicated in the order (24 hours). The Web will inform the user of the name of the assigned Transportation agency, the type of service and its cost. The transit time can be calculated on the website of the transport agency.
* VELLSAM will try to make deliveries on time as far as possible. VELLSAM informs the User that it usually complies with the delivery forecasts, although it cannot guarantee the punctuality of the same because it is beyond its reasonable control, since it falls on the transport agency.
The processing of all orders through the Web is subject to the availability of the products. VELLSAM will try to make every effort to guarantee the stock of all products that appear for sale on the Web. However, VELLSAM reserves the right not to accept an order, or to cancel confirmed orders, for products of which there are no stocks. In this case, VELLSAM will inform the User by email and we will reimburse him for any payment he has made. Likewise, the website will be up to date as much as possible, so that, in the event that there is no stock of a product, this is reflected when the user accesses that specific product.
7. Comments, suggestions, complaints and claims
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions, as well as any query, complaint or claim, through our contact channels or the postal or email address indicated in clause 2 of these Conditions.
Your complaints and claims to our customer service will be dealt with in the shortest possible time.